Oversee route optimization and dispatch operations using AI TMS platforms (Trimble TMS, McLeod IQ, Routific): review AI-generated daily dispatch plans, load assignments, and route sequences; approve or modify AI recommendations where real-world constraints override the optimization model (driver preference on a lane with a key customer, bridge weight restrictions not in the map data, a customer dock with unofficial scheduling constraints); monitor intraday execution against the AI-generated plan; authorize expediting decisions and mode shifts when AI exception alerts indicate at-risk deliveries.[10],[11],[7]
AI dispatch platforms optimize for cost and time against their configured constraint set — they have no way to know that your best driver on the Chicago lane has been building a relationship with the DC receiving manager for three years, or that a particular customer's loading dock becomes inaccessible after 2pm on Tuesdays. Build a structured process for capturing and updating the informal constraints that the optimization model needs: a living list of customer-specific instructions, driver-lane preferences, and equipment-type restrictions that gets reviewed and updated quarterly. Your job shifts from making dispatch decisions to ensuring the system is making them with the right information.