Manage prior authorization workflows — processing prior auth requests for specialty medications through AI-assisted platforms (Surescripts Prior Authorization Automation, Latent Health integrated with Epic), reviewing automated determinations for clinical accuracy, escalating complex cases requiring additional clinical documentation, and counseling patients on formulary alternatives when automated PA is denied.[7],[10]
Prior auth automation is cutting routine PA approval time to 18 seconds (Surescripts 2025) and specialty PA throughput by 50%+ at Ochsner Health — the administrative burden that historically consumed pharmacist time is shrinking fast. Your focus shifts to the exception queue: complex, non-standard requests where clinical nuance determines coverage, and to counseling patients on therapeutic alternatives when denial is final. Build expertise in specialty drug coverage policies and payer-specific clinical criteria to own the high-stakes escalations.